Shipping Policy

Shipping and product delivery policy
1. It is the customer's responsibility to check the product's suitability and completeness for the order before installing or using it. No complaints will be accepted regarding the product's suitability, color, size, etc. after installation or use.
2. The product must be checked for integrity upon receipt. In the event of any problem, the company must be notified immediately via the telephone number or email listed on the website.
3. The company will ensure that the product is delivered to the address entered when placing the order within the date indicated on the product page, unless otherwise specified, and this is subject to full payment.
4. The company will not be responsible for any delay in the delivery of the product in the following cases:
5. Force majeure, including war, hostilities, a state of emergency and natural disasters.
6. Strike by suppliers of services or goods necessary for the production or transportation of the products.
7. Any other reason beyond the control of the company.
8. In areas where access is restricted from a security perspective, the company will be entitled to deliver the products at a nearby and acceptable location, in advance of coordination with the customer.
9. The delivery times for the products indicated on the site include only business days (Sunday-Thursday, excluding Friday, Saturday, holiday eves and holidays).

Shipping fees and unusual deliveries
1. The company provides free shipping on orders of 250 NIS or more throughout the country (except for exceptional destinations).
2. In an installment sale, the company may collect the shipping fee in the first payment.
3. The customer may collect the product directly from the company's warehouses by prior arrangement. In this case, no shipping fees will be charged.
4. A customer who did not claim the product that was sent to him and the product was returned to the company will be charged shipping fees again if he requests a return shipment.
5. Delivery to exceptional destinations (marked with an asterisk * on the website) is carried out once to three times a week. If the express delivery option to an exceptional destination is selected, the customer will not be credited for the express delivery fee he paid.