Product return and cancellation policy

Product return and cancellation policy
Cancellation of a transaction in accordance with the Consumer Protection Regulations (Transaction Cancellation), 5771-2010 and the Consumer Protection Law, 5741-1981
1. In accordance with the provisions of the Consumer Protection Law, a purchase may be canceled within 14 days of receiving the product, provided that the product is in its original packaging and has not been used. The company is careful to fully implement the provisions of the law regarding the right to cancel a transaction. Cancellation will be made by contacting the email or telephone number advertised on the site.
2. It is not possible to cancel a transaction for products that were manufactured or customized specifically for the customer following the transaction, or for products whose original packaging has been opened or damaged.
3. In accordance with the Consumer Protection Law, in the event of cancellation of a transaction not due to a defect in the product or a discrepancy between the product and the details provided to the customer, the company may charge cancellation fees of up to 5% of the product price or 100 NIS, whichever is lower, in addition to the credit card clearing fee.
4. In the event of a product return, the maximum credit will be the amount paid for the product. The company will not pay compensation for any indirect damage (such as delay, product error, loss of time, etc.).
5. If the customer chooses to return the product via the company's courier, the shipping cost will be borne by the customer.
6. Returning a product requires the customer to return it to the company's warehouses in its original packaging, intact and without defect or damage of any kind.
7. A customer will be charged full payment for shipping fees even if he has not yet received the product, if the product has already been shipped.
8. Products that have been disassembled and reassembled cannot be returned unless the company has given its prior consent.
9. The Company reserves the right to cancel a transaction or sale, in whole or in part, in the following cases:
10. If there is an error in the product description or price - in this case the customer may cancel the transaction without cancellation fees.
11. If a technical fault or communication failure was discovered that prevented proper use of the site.
12. In the event of force majeure, war, hostilities, terrorism or any other unusual event that prevents the continuation of the transaction.
13. If the product is out of stock after the transaction is made - in this case the company may cancel the transaction or offer an alternative product of equivalent value.
14. Notification of transaction cancellation will be provided to the customer by telephone and/or email to the contact details provided when placing the order.
15. The Company will not bear any direct, indirect, consequential or special damage caused to the customer or a third party, including financial damage due to the purchase of the product at a higher price from a third party.